Terms and Conditions

These terms and conditions shall apply to the sale of our products on this website.

We guarantee all goods will posted within 48 hours (business days only) of your payment clearing and you will receive email notification.

If the item has a warranty offered on this website, proof of faults need to be given before a repair or replacement is given via a back to base warranty which means it’s the buyers responsibly to pay the return postage costs.

We do our best to describe all items accurately and if you need any more information about a product please contact us before purchasing so we can help you further.

TruePetLove.com
Acceptable Use Policy & Privacy Policy

1.0 Acceptable Use Policy:

TruePetLove.com is solely focused on providing people with the high quality pet products. None of the information or tools provided on the TruePetLove.com web site is intended for unethical or illegal marketing practices, including but not limited to:

1.1 Spam:

TruePetLove.com does not participate in spamming and maintains a zero tolerance spam policy. Those who enter into business relationships with TruePetLove.com (including, but not limited to, affiliates and joint venture partners) and choose to promote TruePetLove.com, TruePetLove.com products or services, or TruePetLove.com affiliated products or services using spam will have their relationship with TruePetLove.com immediately terminated.

1.2 Harvesting E-mail Address:

Tools and resources provided by TruePetLove.com are neither intended nor permitted to be used for the harvesting of e-mail addresses. Those who have found ways to abuse any of these tools and resources and use them for mass harvesting or spamming will have their relationship with TruePetLove.com immediately terminated.

1.3 Unauthorized Opt-In:

In order to protect our opt-in e-mail list, we are currently in the process of implementing a system by which we will record the IP addresses of all subscriptions, sales, and affiliates. If an e-mail address is subscribed to our system without the owner’s permission, the host of the IP will be contacted and pursued to terminate the user.

1.4 Fraud:

TruePetLove.com will pursue and prosecute to the fullest extent of the law any individual(s) who attempt to use our systems, software, or services for the purpose of fraudulent transactions.

TruePetLove.com maintains ethical practices and will not tolerate any misuse of our tools and resources by any third party. If misuse occurs, we will do everything in our power to immediately terminate the relationship and prevent any further misuse.

2.0 Privacy Statement:

TruePetLove.com supports the right of personal privacy and corporate security on the Internet. TruePetLove.com will never sell or market names, e-mail addresses, or any other privileged information about our clients or subscribers.

3.0 Unsubscribe Policy:

TruePetLove.com respects the request of any individual asking to have his/her e-mail address opted-out of our database. As well, every e-mail sent by TruePetLove.com provides an automated unsubscribe option at the bottom of each e-mail. All other unsubscribe requests can easily be processed by sending an e-mail, including the e-mail address you wish to remove, to info@TruePetLove.com

4.0 Why is this information collected?

Information may be used by the web site to complete the activity for which it was provided, whether the activity is a one-time event, such as returning the results from a web search, forwarding an e-mail message or placing an order; or a recurring event, such as providing a subscription service or allowing access to an online address book or electronic wallet.

Information may be used for the technical support of the web site and its computer system. For example, to process computer account information, to secure and maintain the site, or to verify web site activity by the site or its agents.

Information may be used to enhance, evaluate, or otherwise review the web site, service, product, or market.

5.0 Who has access to this information?

This web site, entities for whom it is acting as an agent, and/or entities acting as its agent have access to this information. An agent in this instance is defined as a third party that processes data only for the completion of the stated purpose, such as a shipping firm.

6.0 What kind of information does this web site collect?

Unique identifiers issued by a web site or service for the purpose of identifying an individual over time.

Mechanisms, such as HTTP cookies, for maintaining an active connection with an individual or for automatically identifying an individual who has visited a particular site or previously accessed particular content.

7.0 Contact Information :

We invite you to contact us if you have questions about this policy. You may contact us by mail at the following address:

TruePetLove.com, 8605 Santa Monica Blvd #51531, Los Angeles, CA 90069-41090

Most orders are shipped by Courier, and generally arrive within 3 business days. When you placed your order, you received an e-mail confirmation which included a tracking number. To track your package, simply email us.

8.0 How do I return or refund a product that I am not satisfied with?

Customer satisfaction is our #1 priority. If you wish to return an item, please contact us immediately by e-mail at info@TruePetLove.com and a Customer Relations agent will be happy to help you.

 

9.0 Our Return Policy?

You may return most items sold by TruePetLove.com within 30 days of delivery for a full refund if the product is defective in any way. In addition, we will only issue partial refunds for the return of certain items, including:

* Any item that is returned more than 30 days after delivery.

* Any item that is not in its original condition, is damaged, or is missing parts.

Returning a gift? If the item you’re returning was not designated as a gift when purchased or if it was not shipped directly to you from TruePetLove.com, please note that the refund of damaged goods will be issued to the gift giver.

10.0 Conditions of Use

Welcome to TruePetLove.com. TruePetLove.com and its affiliates provide their services to you subject to the following conditions. If you visit or shop at TruePetLove.com, you accept these conditions. Please read them carefully. In addition, when you use any current or future TruePetLove.com service or visit or purchase from any business affiliated with TruePetLove.com, whether or not included in the TruePetLove.com Web site, you also will be subject to the guidelines and conditions applicable to such service or business.

11.0 Conditions of Use

Please review our Privacy Notice, which also governs your visit to TruePetLove.com, to understand our practices.

12.0 Electronic Communications

When you visit TruePetLove.com or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

13.0 Copyright

All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of TruePetLove.com or its content suppliers and protected by American and international copyright laws. The compilation of all content on this site is the exclusive property of TruePetLove.com and protected by American and international copyright laws. All software used on this site is the property of TruePetLove.com or its software suppliers and protected by American and international copyright laws.

14.0 License and Site Access

TruePetLove.com grants you a limited license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of TruePetLove.com. This license does not include any resale or commercial use of this site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of TruePetLove.com.

You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of TruePetLove.com and our affiliates without express written consent. You may not use any meta tags or any other “hidden text” utilizing TruePetLove.com name without the express written consent of TruePetLove.com. Any unauthorized use terminates the permission or license granted by TruePetLove.com. You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of TruePetLove.com so long as the link does not portray TruePetLove.com, its affiliates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any TruePetLove.com logo or other proprietary graphic as part of the link without express written permission.

15.0 Reviews, Comments, Communications, & Other Content

Visitors may post reviews, comments, and other content; send e-cards and other communications; and submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of “spam.” You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of a card or other content. TruePetLove.com reserves the right (but not the obligation) to remove or edit such content, but does not regularly review posted content.

If you do post content or submit material, and unless we indicate otherwise, you grant TruePetLove.com and its affiliates a nonexclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant TruePetLove.com and its affiliates and the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that you own or otherwise control all of the rights to the content that you post; that the content is accurate; that use of the content you supply does not violate this policy and will not cause injury to any person or entity; and that you will indemnify TruePetLove.com or its affiliates for all claims resulting from content you supply. TruePetLove.com has the right but not the obligation to monitor and edit or remove any activity or content. TruePetLove.com takes no responsibility and assumes no liability for any content posted by you or any third party.

16.0 Risk Of Loss

All items purchased from TruePetLove.com are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.

17.0 Product Descriptions

TruePetLove.com and its affiliates attempt to be as accurate as possible. However, TruePetLove.com does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. If a product offered by TruePetLove.com itself is not as described, your sole remedy is to return it in unused condition.

18.0 Pricing

Except where noted otherwise, the List Price displayed for products on our website represents the full retail price listed on the product itself, suggested by the manufacturer or supplier, or estimated in accordance with standard industry practice. The List Price is a comparative price estimate and may or may not represent the prevailing price in every area on any particular day. For certain items that are offered as a set, the List Price may represent “open-stock” prices, which means the aggregate of the manufacturer’s estimated or suggested retail price for each of the items included in the set. Where an item is offered for sale by one of our merchants, the List Price may be provided by the merchant.

With respect to items sold by TruePetLove.com, we cannot confirm the price of an item until you order; however, we do NOT charge your credit card until after your order has entered the shipping process. Despite our best efforts, a small number of the items in our catalog may be mispriced. If we discover a mispricing, we will do one of the following:

* If an item’s correct price is lower than our stated price, we will charge the lower amount and ship you the item.

* If an item’s correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation.

Please note that this policy applies only to products sold and shipped by TruePetLove.com. Your purchases from third-party sellers using TruePetLove.com Payments are charged at the time you place your order, and third-party sellers may follow different policies in the event of a mispriced item.

19.0 Other Businesses

Parties other than TruePetLove.com and its subsidiaries operate stores, provide services, or sell product lines on this site. In addition, we provide links to the sites of affiliated companies and certain other businesses. We are not responsible for examining or evaluating, and we do not warrant the offerings of, any of these businesses or individuals or the content of their Web sites. TruePetLove.com does not assume any responsibility or liability for the actions, product, and content of all these and any other third parties. You should carefully review their privacy statements and other conditions of use.

20.0 DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY

THIS SITE IS PROVIDED BY TRUEPETLOVE.COM ON AN “AS IS” AND “AS AVAILABLE” BASIS. TRUEPETLOVE.COM MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS SITE. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK.

TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, TRUEPETLOVE.COM DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. TruePetLove.com DOES NOT WARRANT THAT THIS SITE, ITS SERVERS, OR E-MAIL SENT FROM TRUEPETLOVE.COM ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. TRUEPETLOVE.COM WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES.

CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.

21.0 Site Policies, Modification, and Severity

Please review our other policies, posted on this site. These policies also govern your visit to TruePetLove.com. We reserve the right to make changes to our site, policies, and these Conditions of Use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.