Return
Return Policy
At AI iPhone Case, we want you to be fully satisfied with your purchase. If for any reason you are not completely happy with your order, our return policy provides guidance on how to return or exchange your items.
Eligibility for Returns
- Timeframe: Returns must be initiated within 30 days of the delivery date.
- Condition: Items must be in their original condition, unused, and in their original packaging.
- Proof of Purchase: A receipt or proof of purchase is required for all returns.
Non-Returnable Items
- Customized Products: Any personalized or custom-made cases cannot be returned unless they arrive damaged or defective.
- Final Sale Items: Items marked as "final sale" cannot be returned or exchanged.
How to Initiate a Return
- Contact Us: Email our customer service team at info@aiiphonecase.com with your order number and reason for the return.
- Receive Return Authorization: Our team will provide you with a Return Authorization Number (RAN) and return instructions.
- Pack Your Items: Securely pack the items in their original packaging along with the RAN and proof of purchase.
- Ship Your Return: Send the package to the address provided in the return instructions. You are responsible for the return shipping costs.
Processing Your Return
- Inspection: Once we receive your return, we will inspect the items to ensure they meet our return criteria.
- Refund: Approved returns will be processed, and a refund will be issued to your original payment method within 5-7 business days. Please note that the original shipping costs are non-refundable.
- Exchange: If you are exchanging an item, the new item will be shipped out once the returned item is received and inspected.
Damaged or Defective Items
- Reporting: If you receive a damaged or defective item, please contact us immediately at info@truepetlove.com with photos and a description of the issue.
- Resolution: We will provide a replacement or a full refund for damaged or defective items at no additional cost to you.
Important Notes
- Tracking: We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
- Processing Delays: Processing times for returns and exchanges may vary depending on shipping and inspection times.
Contact Us
For any questions or assistance with returns, please contact us at:
Email: info@truepetlove.com
| ADDRESS LINE1 | 4297 Express Lane, Sarasota, FL 34249 |
| ADDRESS LINE2 | AMM 241693 |
| CITY | Sarasota |
| STATE | Florida |
| ZIPCODE | 34249-2602 |